EasyFinder.lk

Terms and Conditions

A legally binding agreement under the Electronic Transactions Act No. 19 of 2006 of Sri Lanka. Please read carefully before using the Platform.

Last updated: 30 July 2026

Governed by Sri Lankan Law

Important Notice

Operated by EasyFinder (Pvt) Ltd, incorporated under the Companies Act No. 07 of 2007 of the Democratic Socialist Republic of Sri Lanka. By using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines posted on the Platform.

Acceptance of Terms

1.1

By accessing or using the website and mobile application located at easyfinder.lk (the “Platform”), you (“User”, “you”) agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy, and any additional guidelines or rules posted on the Platform.

1.2

If you do not agree to these Terms, you must not access or use the Platform.

1.3

These Terms constitute a legally binding electronic agreement under the Electronic Transactions Act No. 19 of 2006 of Sri Lanka. Your continued use of the Platform, including clicking “I Agree” or creating an account, constitutes valid acceptance.

Definitions

Term	Meaning
"Buyer"	Any User who searches for, contacts, or purchases services through the Platform.
"Seller"	Any individual or business that lists services on the Platform.
"Free Tier Seller"	A Seller listed on the Platform without completing EasyFinder's verification process.
"Verified Seller"	A Seller who has successfully completed EasyFinder's identity, background, and (where applicable) insurance verification process and is designated as "Verified" on their profile.
"Order"	A service transaction initiated and paid for through the Platform's official checkout process with a Verified Seller.
"Service Fee"	The transaction processing fee, service charge, and/or payment gateway commission charged by EasyFinder on an Order.
"High-Risk Service"	Services that EasyFinder designates as carrying elevated safety risk, including but not limited to electrical wiring, gas fitting, structural/construction work, and other categories notified on the Platform from time to time.

Eligibility

3.1

You must be at least 18 years old and capable of entering into a binding contract under the Prevention of Frauds Ordinance and general contract law of Sri Lanka to use the Platform.

3.2

You must provide accurate, current, and complete information during registration and keep it updated.

3.3

EasyFinder reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, particularly where information provided is false, misleading, or where verification checks fail.

Two-Tier Marketplace Model

EasyFinder operates on a two-tier model. The level of responsibility EasyFinder accepts differs materially between these tiers, and this distinction is a core part of the bargain between you and EasyFinder.

FREE TIER

Directory Listing Only

(a)

Free Tier Sellers are listed as a directory/classifieds service only. EasyFinder does not verify the identity, qualifications, licensing, insurance, criminal record, or workmanship of Free Tier Sellers.

(b)

Any contact, negotiation, payment, or service arrangement made directly between a Buyer and a Free Tier Seller occurs entirely outside the Platform and at the Buyer's and Seller's own risk.

(c)

EasyFinder is not a party to, and accepts no liability whatsoever for, any transaction, dispute, loss, injury, or damage arising from dealings with a Free Tier Seller.

(d)

Buyers are strongly encouraged to conduct their own due diligence before engaging any Free Tier Seller, especially for High-Risk Services.

VERIFIED TIER

Managed Orders

(a)

To become a Verified Seller, an individual or business must submit, at minimum: NIC or equivalent government ID; a Police Clearance Report / Certificate of Good Conduct; and for High-Risk Services, valid liability insurance.

(b)

Verification does not constitute a guarantee or warranty of the Seller's competence, workmanship, or conduct. It confirms only that the stated checks were completed at the time of verification.

(c)

Orders with Verified Sellers must be placed and paid for through the Platform's official checkout. Off-platform orders are not covered by the protections in Clause 5.

Payments, Order Handling, and Fund Release

5.1

Payment collection

For Orders placed with Verified Sellers, the Buyer pays the full Order amount to EasyFinder at the time of booking, through the Platform's designated payment gateway(s).

5.2

Holding period

EasyFinder holds the paid amount on the Seller's behalf until the Order is marked complete by the Seller and confirmed by the Buyer (or is deemed confirmed under Clause 5.5).

5.3

Release of funds

Upon Buyer confirmation of satisfactory delivery, EasyFinder releases the Order amount to the Verified Seller, less all applicable Service Fees described in Clause 6.

5.4

Buyer disputes before release

If a Buyer disputes the quality or completion of work before confirming, funds are held pending resolution under Clause 10 (Dispute Resolution) and are not released to the Seller until resolved.

5.5

Deemed confirmation

If a Buyer does not confirm or dispute delivery within the stated number of days of the Seller marking the Order complete, the Order will be deemed confirmed and funds released to the Seller, unless the Buyer has an active dispute open with EasyFinder.

5.6

Not a bank

EasyFinder is not a bank or licensed payment service provider. Funds are held in a designated account solely for the purpose of settling Orders and are not available for withdrawal by EasyFinder for its own use other than the Service Fees earned.

5.7

Currency

All amounts are stated and settled in Sri Lankan Rupees (LKR) unless otherwise specified.

Fees and Commission

6.1

EasyFinder charges fees to both Buyers and Sellers on Orders processed through the Platform, which may include:

Buyer Service Charge

Added at checkout and disclosed before payment.

Seller Commission

Deducted from the Order amount before release to the Seller.

Payment Gateway Fee

Passed through where applicable.

6.2

Current fee rates are published on the Platform's Pricing page and may be updated from time to time. Updated fees apply only to Orders placed after the effective date of the change.

6.3

Fees are non-refundable once an Order is completed and funds released, except where required by law or expressly stated in a refund granted under Clause 7.

Cancellations and Refunds

7.1

A Buyer may cancel an Order before the Seller commences work, subject to any cancellation window stated at checkout. Refunds for such cancellations will be processed less any payment gateway charges already incurred.

7.2

Cancellations after work has commenced are handled case-by-case through internal mediation under Clause 10, considering work completed, materials procured, and Seller time already committed.

7.3

Refunds, where approved, are returned to the Buyer's original payment method within the stated number of business days.

7.4 Nothing in this Clause affects a Buyer's statutory rights under the Consumer Affairs Authority Act No. 9 of 2003.

User Conduct and Prohibited Activities

8.1

Users must not:

(a)Circumvent the Platform to avoid Service Fees for an Order that originated on the Platform;
(b)Post false, misleading, defamatory, obscene, or unlawful content;
(c)Impersonate any person or misrepresent qualifications, licences, or insurance;
(d)Use the Platform for any unlawful purpose or in violation of any Sri Lankan law, including the Computer Crimes Act No. 24 of 2007;
(e)Harass, threaten, or discriminate against other Users.

8.2

EasyFinder may suspend or terminate accounts, remove listings, and withhold payouts pending investigation of any suspected breach of this Clause.

Intellectual Property

9.1

The Platform, its design, software, trademarks, and content (excluding User-submitted content) are the property of EasyFinder and protected under the Intellectual Property Act No. 36 of 2003 of Sri Lanka.

9.2

By posting content (listings, images, reviews), Users grant EasyFinder a non-exclusive, royalty-free, worldwide licence to display, reproduce, and promote that content in connection with operating and marketing the Platform.

Dispute Resolution

10.1 Internal Mediation First

Any dispute between a Buyer and a Verified Seller arising from an Order must first be submitted to EasyFinder's internal resolution process via the Platform's support channel. EasyFinder will review evidence from both parties and propose a resolution, which may include partial or full refunds, partial release of funds, or requiring rework.

10.2

EasyFinder's internal mediation decision is not binding as a matter of law but is a required first step before either party may pursue formal proceedings against the other regarding the same Order.

10.3

Escalation: If internal mediation does not resolve the dispute within the stated number of days, either party may pursue their rights before the courts of Sri Lanka as set out in Clause 15.

10.4 Clauses 10.1–10.3 do not apply to Free Tier transactions, which are excluded from EasyFinder's dispute resolution process under Clause 4.1.

Limitation of Liability

11.1 Liability Cap

To the maximum extent permitted under Sri Lankan law, EasyFinder's total liability to any User arising out of or in connection with the Platform or any Order shall not exceed the total Service Fees received by EasyFinder in respect of that specific Order.

11.2

EasyFinder is not liable for indirect, incidental, or consequential loss, including loss of profit or business opportunity.

11.3

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Sri Lankan law, including liability for fraud or gross negligence.

Indemnification

Users agree to indemnify and hold EasyFinder, its directors, and employees harmless from any claim, loss, or damage (including reasonable legal fees) arising from their breach of these Terms, their use of the Platform, or their conduct in connection with an Order.

Data Protection

13.1

EasyFinder collects and processes personal data (including NIC details and Police Clearance Reports for verification) in accordance with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka and our Privacy Policy.

13.2

Verification documents are used solely for eligibility assessment and are retained only as long as necessary or as required by law.

Termination

14.1

EasyFinder may suspend or terminate any User's account at its discretion for breach of these Terms, fraudulent activity, or risk to other Users, with or without notice depending on severity.

14.2

Users may close their account at any time, subject to settlement of any pending Orders.

Governing Law and Jurisdiction

15.1

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

15.2

Subject to Clause 10 (internal mediation), the parties submit to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

Force Majeure

EasyFinder is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, government action, power or internet outages, or civil unrest.

Changes to These Terms

EasyFinder may amend these Terms at any time. Material changes will be notified via the Platform or registered email at least the stated number of days before taking effect. Continued use after the effective date constitutes acceptance.

Contact

For questions about these Terms, please reach out:

admin@easyfinder.lk

These Terms should be reviewed by a Sri Lankan-qualified lawyer before publication, particularly Clauses 5 (fund holding) and 6 (fees), which may attract payment service regulation depending on final implementation.

Other Policies

Term

Meaning

"Buyer"

Any User who searches for, contacts, or purchases services through the Platform.

"Seller"

Any individual or business that lists services on the Platform.

"Free Tier Seller"

A Seller listed on the Platform without completing EasyFinder's verification process.

"Verified Seller"

A Seller who has successfully completed EasyFinder's identity, background, and (where applicable) insurance verification process and is designated as "Verified" on their profile.

"Order"

A service transaction initiated and paid for through the Platform's official checkout process with a Verified Seller.

"Service Fee"

The transaction processing fee, service charge, and/or payment gateway commission charged by EasyFinder on an Order.

"High-Risk Service"

Services that EasyFinder designates as carrying elevated safety risk, including but not limited to electrical wiring, gas fitting, structural/construction work, and other categories notified on the Platform from time to time.